Stand-Up Pouch
Stand-Up Pouch With Window
Stand-Up Pouch Transparent
Flat Bottom Bag
Spout bag
Flat-Pouch
Pouch With Customised Shape
Shipping Bag
Mailing Bag Transparent
Your questions, our answers -
Everything you need to know!
Find out everything you need to know about Packlando - from orders and delivery to payment and returns. We answer your questions and help you to optimize your shopping experience.
General Questions
Packlando is an online marketplace for custom-printed packaging that connects companies and manufacturers directly. Customers can use the platform to buy packaging directly from leading manufacturers and benefit from a wide range of high-quality packaging solutions for various industries.
In addition, Packlando offers guarantees and buyer protection to ensure a safe and smooth shopping experience. Should there be any questions, problems or complaints, Packlando is available as a reliable point of contact and ensures a quick and satisfactory solution.
We offer a wide range of individually printable packaging, including:
Shipping boxes (printed and unprinted)
Product packaging
Paper and fabric carrier bags
Flexible packaging such as bags or film packaging
We develop the right packaging solution with individual branding for every company - so that every package represents the brand in the best possible way.
We work directly with the manufacturers and avoid middlemen. This allows us to offer fair prices.
The minimum order quantity depends on the product in question. Many of our packaging can be ordered from 100 or 500 pieces. Details can be found on the respective product page.
No, not all products have to be printed. We specialize in individually printed packaging, but also offer unprinted variants. Many of our packaging is available both with and without printing. If you prefer neutral packaging without branding, you can simply select the "without print" option in our configurator. This will give you plain, unprinted packaging in the desired size and material quality.
You can reach us at:
Phone: +49 251 49094410 (Mon-Fri during business hours)
E-mail: info@packlando.com
Packlando is mainly aimed at companies, but private individuals can also place orders.
Yes, a lot of our packaging is made from recycled or environmentally friendly materials.
Yes, you can upload your own print files. We require your print data in PDF format.
Special file formats are required for some products. Detailed information on the required print data can be found in the data sheet for the respective product.
Our company is based in Münster, Germany.
We treat your data with the utmost care and use secure encryption technologies.
Packlando attaches great importance to sustainability and ensures that the packaging offered on the marketplace meets certain environmental standards. We work with manufacturers who use environmentally friendly materials and sustainable production processes. We pay particular attention to the following aspects:
- Choice of materials - Much of our packaging is made from recycled or biodegradable materials such as grass paper, FSC-certified cardboard or compostable films. This reduces the consumption of resources.
- Sustainable production - We prefer manufacturers who use environmentally friendly production methods, use renewable energy and minimize waste and emissions.
- Certifications & standards - Many of our packaging products meet recognized environmental and sustainability certificates such as FSC for wood and paper products or the Blue Angel seal for particularly resource-efficient products.
- Packaging reduction & recycling - In order to avoid packaging waste, we promote manufacturers who develop space-saving, recyclable or reusable packaging solutions.
- Transparency & information - We clearly label sustainable packaging so that you can see at a glance which products are environmentally friendly and make informed purchasing decisions.
Our aim is to offer companies a wide range of sustainable packaging solutions that are not only of high quality but also environmentally friendly.
order
Orders can be placed online via our product configurator. Select your desired product, configure the format, material and print options and add it to the shopping cart. Enter your billing and delivery details in the checkout.
As long as your order is not yet in production, changes or cancelations can be made. Please contact our customer service as soon as possible.
Yes, we offer individual price scales for large order quantities.
No, as long as the minimum quantity per product is met.
If your order has not yet been produced, we can take a break. Please contact us as soon as possible.
Please contact us immediately so that we can find a solution.
Yes, after completing your order you will receive an e-mail with all the order details.
You will receive a tracking number by email once the order has been dispatched. The availability of a tracking number may vary depending on the country of production, but most orders are tracked.
Account & Registration
No, but a customer account offers advantages such as order history and faster checkout.
Click on "Forgot password" on the login page.
Yes, changes are possible in the customer account.
No, only one delivery address can be specified.
Payment & Invoice
We do not currently offer payment by installments. The full amount must be paid at the time of ordering or within the period stated on the invoice. However, you can use the installment payment options offered there via PayPal, provided they are available for your account.
We accept credit card, PayPal and prepayment. Various additional payment options are available via PayPal, including payment by installments, purchase on account and other options - depending on your PayPal availability.
Our prices are net prices and do not include VAT.
Yes, you will receive an invoice by e-mail after dispatch.
Invoice purchases processed via PayPal are subject to PayPal's guidelines and conditions. For purchases on account, business customers generally have a payment period of 30 days from the invoice date. The exact period is displayed during the payment process and may vary depending on PayPal's policies.
Yes, all payments are processed via encrypted connections.
Your invoice will be sent to you by e-mail as a PDF after your order has been shipped. You can also download it at any time from your Packlando account.
Yes, you can enter a different billing address during the ordering process. If you would like to change the billing address later, please contact our customer service.
Delivery
The shipping costs are calculated individually and displayed during the ordering process.
Packlando is a marketplace where various manufacturers offer their packaging directly. Each manufacturer sets its own prices, shipping costs and terms and conditions. This means that the shipping costs are not determined by Packlando, but are set individually by each manufacturer.
If you order products from several manufacturers, they will be shipped separately. This means that separate shipping costs may be incurred for each delivery. The respective shipping costs are displayed transparently during the ordering process so that you can see exactly what costs will be incurred. If you want to optimize the shipping costs, it can be helpful to purchase several products from a single manufacturer.
As a rule, the delivery time is:
Standard delivery: 2-4 weeks
Express delivery: by individual arrangement, often within 7-10 days. This option is only available for certain products.
You will find more detailed information on the respective product page and in your order confirmation.
The stated delivery times are approximate values based on our average production and shipping times. We will do our best to deliver your order within the specified period. In rare cases, there may be deviations due to external factors (e.g. high demand, delays at the shipping service provider).
Yes, we offer express delivery for selected products.
Contact us for individual delivery options.
We will clarify this with the shipping service provider and arrange for a replacement.
No, only one delivery address can be specified per order. If you require delivery to multiple addresses, you must place separate orders.
Return
Our packaging is produced individually for each order. Printed packaging can therefore not be returned. However, unprinted packaging can be returned under the statutory right of withdrawal. If there is a problem with your order, please contact our customer service - we will find a suitable solution.
If you have any questions about your order or would like to submit a complaint, we recommend that you first contact the respective manufacturer directly via our chat system. In this way, you can ask specific questions about your product, discuss individual adjustments or clarify problems quickly and easily. The manufacturers are very familiar with their products and can usually help you directly.
If your issue cannot be resolved directly with the manufacturer or if you require additional support, our customer service team is always available to help. You can reach us by phone at +49 251 49094410 (Mon-Fri during business hours) or by email at kundenservice@packlando.com. Our team will be happy to help you and, if necessary, will also contact the manufacturer to find a quick solution.
As these are individually printed products, they cannot be returned or exchanged.
We will cover the costs in the event of justified complaints.
If your delivery is faulty or damaged, please proceed as follows:
Take photos of the damaged or faulty goods and the packaging.
Contact our customer service and send the pictures with a brief description of the problem.
Our team will check the case and offer you a replacement delivery or an appropriate solution.
You can submit a complaint if:
- There is a printing error that does not match your print file.
- The wrong product or wrong specifications were supplied.
- The goods were damaged during transportation.
Please report a complaint within 7 days of receipt of the goods so that we can offer a solution as quickly as possible. We can only consider later complaints in exceptional cases.
If your complaint is justified, we will of course bear the cost of returning the goods or arrange for a replacement delivery.
If the order was formally produced correctly but does not meet your expectations, a return is unfortunately not possible. Our packaging is produced according to customer specifications.
In some cases, we can offer a partial refund or discount for minor defects if re-production is not required. Please contact us with photos of the affected products.
If you subsequently discover that you have uploaded an incorrect print file, please contact us immediately. As long as production has not yet started, we may still be able to replace the file. As soon as the printing process has started, a correction is no longer possible.
Cancellation is only possible as long as your order has not yet gone into production. If production has already started, we are unfortunately unable to offer a refund.
If products are missing from your order, please check your shipment tracking first. Sometimes large orders are sent in partial shipments. If an item is indeed missing, please contact our customer service so that we can check the case and reship the missing products.
Our goal is to create a marketplace for customized packaging that simplifies the sourcing of packaging materials. We want to offer our customers a simple and efficient platform to meet their packaging needs. Through a commitment to excellence and customer satisfaction, we want to ensure that every customer has the best possible experience on our marketplace.
Do not hesitate to contact us!
Use our contact form or send us an e-mail directly - we will get back to you as soon as possible.
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Full support for buyers - contact us!
Our aim is to offer you as a buyer the best possible support. Don't hesitate to contact us if you have any questions or need assistance. Our team is always at your disposal.
How to reach us
Tel: 02 51 / 49 09 444 10
Fax: 02 51 / 49 09 444 10
E-Mail: info@packlando.com
Klosterstr. 58
48143 Münster
Germany
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